Refund Policy

Returns & Refunds

We want you to love your Wall and Order purchase — and we hope you’ll keep coming back, because we genuinely love and value every one of our customers. ❤️

Many of our products are made to order and printed especially for you. Where an item is personalised, customised or otherwise made to your individual specifications, we are unable to accept a return or exchange simply because you have changed your mind, subject to your statutory rights.

We’re a small family business, so we kindly ask that you double, triple and even quadruple-check your order (with a cherry on top 🍒) before placing it — particularly the design, size, colour and any personalisation details.

We want to make sure we create exactly what you asked for. Message us on here or on etsy were glad to help. Oh and were also on instagram and Facebook.

Damaged, Faulty or Defective Items

If your order arrives damaged, faulty or with a printing defect, please contact us at wallandorder1@gmail.com as soon as possible and include clear photographs showing the issue.

We’ll review the problem and, where appropriate, arrange a replacement or refund at no additional cost to you.

Your statutory rights are not affected.

Wrong Item Received

If we've accidentally sent you the wrong item, please contact us as soon as possible at wallandorder1@gmail.com.

We’ll get it sorted and arrange an appropriate replacement or refund.

Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

Because we aim to get orders into production quickly, once production has started we may be unable to cancel or amend personalised or custom-made orders.

This helps us get your artwork into production and your order on its way to you as quickly as possible.

Refund Processing

Once a refund has been approved, we aim to process it within 24 hours.

After we issue the refund, it can typically take 5–10 business days to appear on your original payment method. Processing times are controlled by your bank or payment provider and may vary.

Questions?

If you have any questions about your order or our refund policy, please contact:

wallandorder1@gmail.com

We’re always happy and here to help. ❤️

Wall and Order

Mark, Alina + Annabelle