Refund & Returns Policy

Wall & Order | WALLANDORDER LTD

At Wall & Order, every piece of artwork is created with care. We want you to be completely satisfied with your purchase and are committed to treating our customers fairly.

This policy applies to purchases made through wallandorder.com and shipped to customers in the United States.

1. Made-to-Order and Personalised Artwork

Many of our canvas prints, posters and premium artwork collections are produced specifically after an order is placed.

Because these products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, colour preference or customer ordering errors.

This policy does not restrict any rights customers may have under applicable US federal or state law.

2. Damaged, Defective or Incorrect Products

If your artwork arrives damaged, defective, materially different from its description or is not the product you ordered, please contact us at wallandorder1@gmail.com.

Please provide your order number, a description of the issue and photographs where reasonably available.

We will investigate and provide an appropriate remedy, which may include a replacement, refund or another resolution required by applicable law.

Where we are responsible for the issue, customers will not be charged additional shipping or replacement costs.

3. Reporting Problems

We encourage customers to report delivery damage or product defects within 24 to 48hrs of receiving their order so we can resolve the issue promptly.

This is a recommended reporting period, not a limitation on any longer rights or remedies provided by applicable law.

4. Order Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible. some orders are created or started same day.

Orders that have not entered production may be eligible for cancellation and a full refund.

Once production has started, cancellation or amendment may no longer be possible for personalised or made-to-order artwork, except where required by applicable law.

If we cannot fulfil an order within the advertised shipping timeframe, we will provide the delay or cancellation and refund options required by applicable law.

5. Refund Processing

When a refund is approved, we aim to initiate it within 24 hours.

Refunds are generally issued to the original payment method. Depending on the payment provider, funds may take approximately 5–10 business days to appear.

Any legally required refund deadline takes precedence over these estimates.

6. Return Shipping

For damaged, defective, incorrect or materially misdescribed products, we will provide instructions and cover reasonable return shipping costs where a return is necessary.

For any discretionary return approved outside these circumstances, return shipping arrangements and costs will be confirmed before the return is accepted.

Please do not send products back without contacting us first.

7. United States Consumer Rights

Wall & Order respects applicable US federal and state consumer protection laws.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be waived, including protections relating to defective products, misleading descriptions, delivery failures or refunds.

Where applicable law provides greater protection than this policy, that law will prevail.

8. Contact Information

Wall & Order — WALLANDORDER LTD

Company number: 17040480

Registered in England and Wales.

Customer support: wallandorder1@gmail.com

Website: https://wallandorder.com