Terms of Service

1. About These Terms

These Terms of Service govern your use of the Wall and Order website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with these terms, please do not use our website or place an order.

2. About Wall and Order

Wall and Order is a small family business offering wall art and related products, including personalized, customized and made-to-order items.

We reserve the right to update these terms from time to time. Any changes will be posted on this page and will apply from the date they are published.

3. Products and Product Information

We aim to ensure that all product descriptions, images, colors, dimensions and prices are accurate. However, colors may appear differently depending on your device or screen settings, and minor variations may occur between product images and the finished item.

Many of our products are made to order and printed especially for you. Where an item is personalized, customized or otherwise made to your individual specifications, we may be unable to accept a return or exchange simply because you have changed your mind, subject to your rights under applicable U.S. consumer protection laws.

We’re a small family business, so we kindly ask that you double, triple and even quadruple-check your order before placing it — particularly the design, size, color and any personalization details.

4. Orders

When you place an order, you are making an offer to purchase the selected products. An order is not accepted until we confirm it or begin processing it.

We reserve the right to refuse or cancel an order where necessary, including where:

• A product is unavailable;
• There is an error in the product description or price;
• We suspect fraudulent or unauthorized activity;
• The order contains inappropriate, unlawful or infringing content; or
• We are unable to fulfill the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will issue a full refund.

5. Personalized and Custom Orders

You are responsible for ensuring that all information supplied for a personalized or customized order is accurate, including spelling, names, dates, colors, sizes and design choices.

We are not responsible for errors in personalized or customized products that result from information provided incorrectly by you.

By submitting content for a personalized or customized product, you confirm that:

• You own or have permission to use the content;
• The content does not infringe another person’s intellectual property or other rights;
• The content is not unlawful, threatening, abusive, defamatory, obscene or otherwise inappropriate; and
• You give us permission to use the content solely to fulfill your order.

We reserve the right to refuse an order containing content that we consider unlawful, offensive or inappropriate.

6. Prices and Payment

All prices are displayed on our website and may change from time to time. Any price change will not affect an order that has already been accepted.

Payment must be made using the payment methods available at checkout. You confirm that you are authorized to use the payment method provided.

We aim to ensure that pricing information is accurate. If we discover an obvious pricing error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a full refund.

7. Delivery

We aim to dispatch orders within the estimated timeframe shown on our website or provided at checkout. Delivery times are estimates and may vary due to postal delays, customs, weather, carrier issues or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.

If an order appears to be delayed, lost or damaged in transit, please contact us at wallandorder1@gmail.com so that we can investigate and assist you.

8. Damaged, Faulty or Defective Items

If your order arrives damaged, faulty or with a printing defect, please contact us at wallandorder1@gmail.com as soon as possible and include clear photographs showing the issue.

We’ll review the problem and, where appropriate, arrange a replacement or refund at no additional cost to you.

Your rights under applicable U.S. consumer protection laws are not affected.

9. Wrong Item Received

If we've accidentally sent you the wrong item, please contact us as soon as possible at wallandorder1@gmail.com.

We’ll get it sorted and arrange an appropriate replacement or refund.

10. Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

Because we aim to get orders into production quickly, once production has started we may be unable to cancel or amend personalized or custom-made orders.

This helps us get your artwork into production and your order on its way to you as quickly as possible.

11. Refunds and Returns

We want you to love your Wall and Order purchase — and we hope you’ll keep coming back, because we genuinely love and value every one of our customers. ❤️

Returns and refunds are handled in accordance with applicable U.S. federal and state consumer protection laws. Nothing in these terms limits or excludes any rights you may have under applicable law.

Where an item is personalized, customized or made to your individual specifications, you may not have a right to cancel or return it simply because you have changed your mind, except where the item is faulty, damaged, defective or otherwise covered by applicable law.

Once a refund has been approved, we aim to process it within 24 hours. After we issue the refund, it can typically take 5–10 business days to appear on your original payment method. Processing times are controlled by your bank or payment provider and may vary.

12. Intellectual Property

All content on our website, including text, images, graphics, logos, designs and branding, belongs to Wall and Order or is used with permission. You may not copy, reproduce, modify, distribute or commercially exploit our content without our prior written permission.

Where you provide content for a personalized or customized order, you retain ownership of that content. However, you grant us a limited, non-exclusive permission to use it as necessary to produce and fulfill your order.

13. Website Use

You agree not to:

• Use our website for unlawful or fraudulent purposes;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of our website;
• Upload malicious code or harmful material; or
• Copy or misuse our website content without permission.

We may suspend or restrict access to our website where reasonably necessary.

14. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental or consequential loss arising from your use of our website or purchase of our products.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, breach of applicable consumer protection laws, or any other liability that cannot legally be excluded or limited.

15. Events Beyond Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply shortages, internet or payment-provider failures, postal delays, government restrictions or other unforeseen circumstances.

Where possible, we will keep you informed and take reasonable steps to minimize the impact.

16. Privacy

We process personal information in accordance with our Privacy Policy and applicable U.S. privacy laws. By placing an order, you acknowledge that your information may be used to process payment, produce your order, arrange delivery and provide customer support.

17. Governing Law

These terms are governed by the laws of the state in which Wall and Order operates, without regard to conflict-of-law principles. Any disputes will be subject to the jurisdiction of the applicable federal or state courts in that state, unless applicable consumer protection laws provide otherwise.

18. Questions and Contact

If you have any questions about these Terms of Service, your order or our products, please contact:

wallandorder1@gmail.com

We’re always happy to help. ❤️

Wall and Order