Shipping Policy

1. Processing Times

Wall and Order is a small family business offering wall art and related products, including personalized, customized and made-to-order items.

Orders are typically processed within 2–5 business days. Personalized, customized and made-to-order products may require additional processing time, which will be stated on the relevant product page or communicated after purchase.

Processing times are estimates and may vary during holidays, sales, periods of high order volume or due to circumstances beyond our reasonable control.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout where applicable. Delivery estimates begin after your order has been processed and shipped.

Estimated delivery times may vary due to postal delays, customs processing, weather, carrier issues or other circumstances beyond our reasonable control. A delivery estimate is not a guarantee.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, package size, weight and selected shipping method.

Any applicable taxes, customs duties, import fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

4. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible at wallandorder1@gmail.com if you need to correct your address. We cannot guarantee that address changes can be made after an order has entered processing or been shipped.

We are not responsible for delays, returned packages or failed delivery caused by incorrect, incomplete or outdated address information supplied by you.

5. Tracking

Where available, tracking information will be provided by email after your order has shipped. Tracking updates may take some time to appear after the package is accepted by the carrier.

Once a package has been transferred to the carrier, delivery timing and tracking updates are controlled by the carrier.

6. Delayed, Lost or Missing Packages

If your order appears to be delayed, please check the tracking information and contact the carrier first where appropriate. You may also contact us at wallandorder1@gmail.com so that we can investigate and assist you.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management and the carrier before contacting us.

We will make reasonable efforts to assist with carrier investigations, but we cannot guarantee replacement or refund for packages confirmed as delivered to the address provided at checkout.

7. Damaged Packages

If your order arrives damaged, please contact us at wallandorder1@gmail.com as soon as possible and include clear photographs of the packaging and the damaged item.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with applicable law and our policies.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at wallandorder1@gmail.com as soon as possible. Include your order number and photographs of the items received where appropriate.

We will investigate the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

9. International Shipping

International orders may be subject to customs clearance, import duties, taxes or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

International delivery times may be longer and less predictable because of customs processing and local carrier conditions. Wall and Order is not responsible for delays caused by customs, import restrictions or other circumstances outside our reasonable control.

10. Personalized and Made-to-Order Products

Personalized, customized and made-to-order products are produced especially for you. Processing and delivery times may therefore differ from those of standard products.

Please review all personalization details, including spelling, names, dates, colors, sizes and design choices, before placing your order. We are not responsible for delays or replacement costs resulting from incorrect information supplied by you.

11. Events Beyond Our Control

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply shortages, internet or payment-provider failures, postal delays, customs delays, government restrictions or other unforeseen circumstances.

Where possible, we will keep you informed and take reasonable steps to minimize the impact.

12. Contact

If you have any questions about shipping, delivery or your order, please contact:

wallandorder1@gmail.com

Wall and Order