Legal Notice

1. Business Information

Wall and Order is a small family business offering wall art and related products, including personalized, customized and made-to-order items.

WALL & ORDER

Operated by WALLANDORDER LTD

Registered in England and Wales

Company number: 17040480

Registered office: 5 Raisby Terrace, West Cornforth, Ferryhill, County Durham, DL17 9PE, United Kingdom

Email: wallandorder1@gmail.com

Serving customers only in the United States.

2. Website Use

This website is provided for informational and commercial purposes. By accessing or using the website, you agree to use it lawfully and responsibly.

You must not:

• Use the website for unlawful, fraudulent or unauthorized purposes;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of the website;
• Upload malicious code or harmful material; or
• Copy, reproduce, modify, distribute or commercially exploit website content without permission.

We reserve the right to suspend or restrict access to the website where reasonably necessary.

3. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions and branding, belongs to Wall and Order or is used with permission.

You may not copy, reproduce, modify, distribute, publish or commercially exploit any website content without our prior written permission.

4. Product Information

We aim to ensure that product descriptions, images, colors, dimensions and prices are accurate. However, colors may appear differently depending on your device or screen settings, and minor variations may occur between product images and finished items.

Many products are made to order and printed especially for you. Personalized, customized and made-to-order products may not be eligible for return or cancellation simply because you have changed your mind, subject to your rights under applicable U.S. consumer protection laws.

5. Orders and Payments

When you place an order, you are making an offer to purchase the selected products. An order is not accepted until we confirm it or begin processing it.

We reserve the right to refuse or cancel an order where necessary, including where:

• A product is unavailable;
• There is an error in the product description or price;
• We suspect fraudulent or unauthorized activity;
• The order contains unlawful, inappropriate or infringing content; or
• We are unable to fulfill the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will issue a full refund.

6. Personalized and Custom Content

You are responsible for ensuring that all information supplied for a personalized or customized order is accurate, including spelling, names, dates, colors, sizes and design choices.

By submitting content for a personalized or customized product, you confirm that:

• You own or have permission to use the content;
• The content does not infringe another person’s intellectual property or other rights;
• The content is not unlawful, threatening, abusive, defamatory, obscene or otherwise inappropriate; and
• You give us permission to use the content solely to produce and fulfill your order.

We reserve the right to refuse an order containing content that we consider unlawful, offensive or inappropriate.

7. Delivery

Delivery times are estimates and may vary due to postal delays, customs, weather, carrier issues or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.

If an order appears to be delayed, lost or damaged in transit, please contact us at wallandorder1@gmail.com so that we can investigate and assist you.

8. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective or incorrect, please contact us at wallandorder1@gmail.com as soon as possible and include clear photographs showing the issue where appropriate.

We will review the problem and, where appropriate, arrange a replacement or refund at no additional cost to you.

Your rights under applicable U.S. consumer protection laws are not affected.

9. Refunds and Returns

Returns and refunds are handled in accordance with applicable U.S. federal and state consumer protection laws. Nothing in this notice limits or excludes any rights you may have under applicable law.

Where an item is personalized, customized or made to your individual specifications, you may not have a right to cancel or return it simply because you have changed your mind, except where the item is faulty, damaged, defective or otherwise covered by applicable law.

Once a refund has been approved, we aim to process it within 24 hours. After we issue the refund, it can typically take 5–10 business days to appear on your original payment method. Processing times are controlled by your bank or payment provider and may vary.

10. Privacy

We process personal information in accordance with our Privacy Policy and applicable U.S. privacy laws. Information may be used to process payments, produce orders, arrange delivery and provide customer support.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Wall and Order is not liable for indirect, incidental or consequential loss arising from your use of this website or purchase of our products.

Nothing in this notice excludes or limits liability for fraud, death or personal injury caused by negligence, breach of applicable consumer protection laws, or any other liability that cannot legally be excluded or limited.

12. Events Beyond Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply shortages, internet or payment-provider failures, postal delays, government restrictions or other unforeseen circumstances.

Where possible, we will keep you informed and take reasonable steps to minimize the impact.

13. Applicable Law, Jurisdiction and United States Consumer Rights

13.1 Business Registration

Wall & Order is operated by WALLANDORDER LTD, a private limited company registered in England and Wales under company number 17040480.

13.2 Applicable Law

As a business registered in England and Wales, WALLANDORDER LTD operates subject to applicable UK laws and regulations.

As we sell products to customers in the United States, applicable US federal and state consumer protection laws may also govern aspects of our sales, advertising, fulfilment, refunds and customer relationships.

13.3 United States Consumer Protection

We respect the mandatory consumer protection rights available to customers under applicable US federal and state laws.

Nothing in these terms excludes, restricts or overrides any statutory consumer rights or remedies that cannot lawfully be waived.

13.4 Disputes and Jurisdiction

Any dispute arising from purchases made through wallandorder.com will be handled in accordance with applicable law.

The applicable governing law and jurisdiction will be determined under relevant legal rules, taking account of any mandatory consumer protections and jurisdictional rights available to the customer.

13.5 Fair Business Practices

WALLANDORDER LTD is committed to transparent pricing, accurate product descriptions, fair customer service and compliance with applicable consumer protection requirements.

We aim to resolve customer concerns promptly and fairly through our customer support team at wallandorder1@gmail.com.

14. Changes to This Notice

We reserve the right to update this legal notice from time to time. Any changes will be posted on this page and will apply from the date they are published.

15. Contact

If you have any questions about this legal notice, your order or our products, please contact:

wallandorder1@gmail.com

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Messanger on our official website 

WallandOrder LTD